CUSTOMER RETURNS
OUR #RideEveryDay SATISFACTION GUARANTEE
The Ride Concepts product line is founded upon countless hours of riding, extensive market research, and progressive design. It is the culmination of our collective lifetimes of experience, and Ride Concepts represents a fresh direction in a category that could use a shakeup. We make gear that we want to wear ourselves and hope you will as well. That’s why, as a premium brand dedicated to providing high value technical product and after-sale customer support, we trust you will be satisfied with your purchase. If for any reason you are not entirely stoked, our return and warranty options will get you taken care of and back out on the trail!
Return Instructions
Please complete RMA (Return Merchandise authorisation) form below.
Place product in original box in a shipping box to maintain original condition. If you do not have the original box, please let us know in your RMA form. For warranty returns, any box will do.
When your request is approved, please write the RMA number clearly on the outside of the shipping package.
Once your return is received and inspected by Ride Concepts’ Return Department, your refund will be processed and automatically applied to your credit card or original method of payment right away. Please note, some banks can take 7-10 business days for funds to be credited.
RETURNS
If you change your mind or the size doesn’t fit, we‘ve got you covered! Ride Concepts will honor returns for up to 30 days from the time you receive your product. Products must remain in mint condition and in its original packaging or the return request may be denied. Exchanges can only be made for different sizes of the same product. If the original colorway is out of stock, please note an alternative color you would like in your RMA form and we will do our best to accommodate your request. Please fill out the form below to start the return process.
Customers should return the product to the original dealer where it was purchased. If the dealer cannot issue the desired replacement, please contact Customer Service at shop-uk@rideconcepts.com. Ride Concepts can only offer refunds for products purchased directly from uk.RideConcepts.com.